Text Match Cut Maker Troubleshooting: Fixes for Common Problems
The maker runs in your browser and records the video on your own device, so results depend a little on your phone or computer. If something does not work as expected, try these fixes.
The video does not download
- Wait until the recording finishes. The progress bar must complete and keep the tab open.
- On iPhone, tap the download button, then choose Download in the pop-up. The file will be in the Files app.
- Check that your device has free storage space.
- Try another browser such as Safari, Chrome or Edge.
The recording is slow or choppy
Recording in real time asks a lot from your device. To help:
- Close other tabs and apps.
- Lower the changes per second in More settings.
- Use a shorter length.
- Keep the screen on and the tab visible while recording.
There is no sound
Check that Sound is not set to No sound. Also check that your phone is not in silent mode and that the volume is up. Some browsers block audio until you tap the page, so press the button yourself rather than relying on autoplay.
The video will not play in my editor
Browsers record in formats such as WebM or MP4 depending on what they support. If your editor cannot open the file, try importing it into a different app, or convert it with a free converter. Recent versions of Safari and Chrome usually give the best compatibility.
The text looks cut off or too small
Shorten the phrase, since very long text must shrink to fit. Also confirm that you selected the right size, for example 9:16 for Reels, TikTok and Shorts.
The highlight is on the wrong word
Tap the word you want in the row of words under the text box. The selected word is the one that stays still in the video.
The page looks broken or old
Refresh the page. If it still seems wrong, clear your browser cache or try a private window. Browser extensions that block scripts can also interfere, so try disabling them for this site.
Still stuck?
Send us a message on the contact page. Include your device, browser and what happened, and we will look into it. Reports from real users help us improve the tool for everyone.